Conflict Management: Bring Down Defenses

Ideally, we want to put the other person at ease so he or she becomes less defensive. The more defensive she is, the more difficult the conversation will be. Your body language can help you to come across as less of a threat. You need to show that you are open to what...

Communicating Through Conflict in the Church

We’re starting today with an object lesson adjusted from the self-worth cowboy on YouTube. Take out the nearest piece of currency you have—maybe it’s a dollar or maybe a nice Benjamin Franklin. Either way, I want you to wad it up. Now, how much is this bill worth? Is...

How to Get What You Want

We’ve all been there. You’re dashing into the store to get a quick hostess gift for a party. Of course you are running late. And of course when you get to the checkout counter there is someone with a heaping cart in front of you in line. What do you want at that...